Ticketmaster has offered an apology to Taylor Swift’s fans after the mayhem that ensued during the sale of her Eras tour tickets.
After customers were left upset because the ticketing company’s website kept crashing as they tried to buy Taylor concert tickets, the company issued a statement…
They posted the apology at the same time that Taylor vented her frustration about low ticket sales for a run of gigs timed to the release of her album Midnights.
They stated they wanted to “apologize to Taylor and all of her fans,” but especially to those who had a bad time buying tickets. Next, we believe it is our responsibility to tell the public about what transpired…”
They went on to list a number of reasons why they had been unable to make a dependable sale, ultimately concluding that their technical infrastructure had simply been inadequate…
As a result of news that the US Department of Justice has opened an antitrust investigation into Live Nation Entertainment, the parent company of Ticketmaster, the statement was released.
As part of the investigation, authorities will look into whether or not Live Nation Entertainment abused its dominant position in the concert business.
According to The New York Times, the probe began well before the recent incident.
Members of the antitrust division of the Justice Department have spoken to music venues and industry personnel about Live Nation, with the understanding that they may remain anonymous while cooperating with the inquiry.
Taylor, meanwhile, posted an Instagram message in which she expressed empathy for her followers and her own indignation about the incident.
She remarked, “It’s awful for me to just watch things happen with no remedy, and it’s incredibly hard for me to trust an external organization with these relationships and loyalties.
“I won’t blame anyone, because we specifically asked if they were capable of meeting this kind of demand and were promised they could.
It blows my mind that 2.4 million people were able to purchase tickets, but it really pisses me off that many of them probably felt like they had to survive many bear assaults just to do it.